Privacy Policy

Introduction

Dingoblue Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting and related services.

Information We Collect

Personal Information - We collect information that you provide directly to us, including:

• Name, email address, phone number, and billing address
• Payment information (processed securely through our payment providers)
• Account credentials and login information
• Support tickets, communications, and feedback
• Domain registration details as required by ICANN and auDA

Technical Information - When you use our services, we automatically collect:

• IP addresses and server logs
• Browser type, device information, and operating system
• Website usage data and traffic statistics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process payments and manage your account
• Send service notifications, updates, and support messages
• Respond to your enquiries and provide customer support
• Monitor and analyse usage patterns to improve our services
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations, including domain registration requirements
• Send marketing communications (with your consent, which you can withdraw at any time)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, hosting infrastructure)
• Domain Registries: When registering domains, your information is shared with registries and registrars as required by ICANN and auDA policies
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification

In accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, we are required to notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if an eligible data breach occurs.

An eligible data breach occurs when:

• There is unauthorised access to or disclosure of personal information we hold
• Personal information is lost in circumstances where unauthorised access or disclosure is likely to occur
• The breach is likely to result in serious harm to affected individuals

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained for the duration of your account plus any period required by law (typically 7 years for financial records in Australia).

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can control cookies through your browser settings, though disabling cookies may affect functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at [email protected] or use our contact form.

This Privacy Policy is compliant with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information, visit www.oaic.gov.au