Terms of Service

1. Payments & Billing

By engaging our services, you agree to the following financial terms:

• Payment Methods: We accept Direct Deposit, PayPal, and Credit Cards (Stripe). Please note that we do not store any credit card data.
• Direct Deposits: Please allow up to 48 hours for DD bank transfers to clear and be received.
• Active Accounts: Enabled services are billable regardless of active traffic. We can't cancel services that we're unaware of being moved. Please advise us ASAP if you're moving services away.
• Service Cancellations: Please provide a minimum of 48 hours notice for service cancellations. We may require the current month to be paid in full before services can be released.
• Refunds: If a service is not up to an acceptable standard, please contact us to discuss your options for a refund.

Important Information

Accounts reaching 60 days overdue will be automatically terminated. This includes the permanent deletion of all website files, databases, and backups. We will attempt contact by email and phone prior to this happening.

Domain Renewals: Domains that aren't renewed within the 30 day renewal window will expire and may not be able to be recovered. Please ensure domain renewal payments are paid WELL IN ADVANCE.

2. Acceptable Use Policy (AUP)

We maintain a zero-tolerance policy for activities that threaten our server reputation:

• Spam: Hosting accounts found to be sending spam will be immediately suspended and quarantined until properly sanitised. Reinstatement is only possible once all malicious code has been identified and removed.
• Security: Customers are responsible for CMS security (WordPress updates, plugin maintenance). Compromised sites will be suspended for safety.
• Prohibited Content: Accounts detected containing prohibited content, malware, viruses, or copyright-infringing material will be immediately suspended pending investigation. Law enforcement authorities will be notified where applicable.
• Resource Limits: Shared hosting accounts must not monopolize server resources. Excessive usage may require upgrade to VPS.

3. SLA & Uptime Guarantee

4. Data Ownership & Privacy

Your data belongs to you. We do not hold domains or data to "ransom" provided your account balance is cleared. Upon request and payment of any outstanding balances, we will facilitate transfer of domains, provide backups, and assist with migrations.

We take privacy seriously. See our Privacy Policy for details on how we handle your personal information.

5. Billable Hours

Any work undertaken by Dingoblue is billable at $140 per hour. We will provide a quote before commencing work. Bulk hours can be purchased in advance at a discount when purchased in 10-hour blocks.

6. Liability & Warranties

Our services are provided "as is" without warranty of any kind. We are not liable for data loss, business interruption, or any indirect damages. Your sole remedy for service issues is a pro-rated credit for downtime exceeding our SLA.

Questions about our Terms?

If you have any questions about these Terms of Service, please don't hesitate to reach out. We're happy to clarify anything.